We'll direct you through the claim procedure.
This guide will ask you a concern and based on your answer show you another concern or result.
Before you start, examine if you're qualified for JobSeeker Payment.
2: Do you have a JobSeeker Payment claim in development?
3: You can track your claim for JobSeeker Payment
You may require to supply supporting files to advance your claim.
We'll let you know the result of your claim. We'll send out a message to your myGov Inbox.
If you don't get electronic letters, we'll send you a letter in the mail.
If you believe we've made an error you can ask us to examine our choice.
We can help if you remain in monetary hardship or need unique assistance while we process your claim.
4: Are you claiming JobSeeker Payment on your own?
5: Do you have a Nominee plan in place?
To claim on someone else's behalf you must be authorised.
The individual you're declaring for should choose you to be their Centrelink Correspondence Nominee.
6: Adding a Nominee plan
You need to have a plan in location to declare on someone else's behalf.
The individual you're claiming for will need to begin the process. Check out how to add a Nominee arrangement utilizing your online account.
7: Do you wish to declare online?
The simplest method is to claim online.
8: You can claim over the phone
If you can't declare online, call us on the Centrelink Employment Services line.
You do not require to go to a service centre to make a claim. If you're feeling unwell, or need to isolate yourself in your home, please do not visit our service centres.
9: Do you have a myGov account?
10: Do you have a Centrelink Customer Reference Number (CRN)?
11: Create a myGov account and link Centrelink to declare
To declare a payment you require a myGov account linked to Centrelink. If you do not have a myGov account, it's simple to develop one.
To link Centrelink you'll need your Centrelink Customer Reference Number (CRN).
Go to myGov
12: Link Centrelink with your CRN and make your claim
To declare a payment you need Centrelink linked to your myGov account. If you have a CRN you can connect Centrelink to your myGov account.
Follow these actions to link to Centrelink and make a claim.
1. In myGov, select View and link services.
2. Under Link a service find Centrelink and select Link.
3. Select I have a CRN and follow the triggers to connect Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers choose Start.
7. Select Apply for JobSeeker Payment then follow the prompts to finish your claim.
13: Create a myGov account and prove who you are to link to Centrelink
To declare a payment you need a Centrelink online account linked to myGov. If you do not have a myGov account, it's easy to create one.
Follow these steps.
1. Go to myGov and choose Create an account.
2. Read the Terms of use. If you consent to the terms, select I concur.
3. Enter your email address, then confirm this address using a code we email to you. Your myGov account should utilize a distinct e-mail address. You can't utilize the very same e-mail for another myGov account.
4. Enter your mobile number, if you have one. If you enter a number you'll get a code sent out to it each time you sign in to your myGov account.
5. Create a password and 3 secret questions and get in answers.
6. You've developed your myGov account, choose Continue to myGov.
After you show who you are through myGov by going into some information about you, you'll get a CRN. We'll check if you currently have a CRN or create one and link Centrelink to your myGov account.
14: Prove who you are to connect Centrelink
1. In myGov, select Continue from the Government assistance for Coronavirus alert.
2. Select I require a CRN.
3. Follow the triggers to enter your identity information.
4. Enter info from your Medicare card.
5. Enter some individual details and we'll inspect them versus our records.
6. We'll connect Centrelink to your myGov account and you'll then have a Centrelink online account.
7. You'll require identity information from one of these documents: - existing Australian passport
- Australian birth certificate
- Australian citizenship certificate
- Australian visa.
You'll also need identity details from one of these documents:
- Australian motorist licence - ImmiCard released by the Department of Home Affairs
- Australian Citizenship by Descent Certificate.
You can now begin your claim for a payment. Before you can submit your claim, you'll need to visit a service centre to finish our identity requirements. You'll need to offer us an acceptable image identity file along with any other files we might ask for.
If you can't show who you are online to get a CRN, call us on the Centrelink Employment Services Line.
15: How to claim after you produce your myGov account and link to Centrelink
16: Is your myGov account linked to Centrelink?
You need to connect your myGov account to Centrelink to make your claim.
17: Do you have a Centrelink Customer Reference Number (CRN)?
If you do not have one or can't remember your Centrelink Customer Reference Number (CRN), select No.
18: Sign in to myGov and show who you are to link Centrelink
To claim a payment online, you'll need to do both the following:
- link your Centrelink online account to myGov - show your identity to Centrelink.
You can do both of these with a strong Digital Identity.
myGovID is presently the only Digital Identity provider that offers the strong level Digital Identity required for Centrelink.
Download and use the myGovID app to get a strong level Digital Identity. You'll require to enter your personal details, details from your identity files and verify your image.
Learn how to establish the myGovID app on the myGovID site.
Once you have a strong level Digital Identity, follow these steps to connect Centrelink and prove your identity.
1. Sign in to myGov.
- Select View and link services, then choose Centrelink.
- Give your authorization to share your information with Centrelink.
- Select No to Do you have or understand employment your CRN?
- Select Get going in the Digital Identity (Recommended) box.
- Connect your Digital Identity to myGov.
- Enter other details about you.
If you can't show your identity online, call us on the Centrelink Employment Services line.
19: How to claim after linking Centrelink to your myGov
Once your Centrelink online account is linked to myGov, you can apply online.
1. Check in to myGov. - Select Make a claim or view declare status, then Make a claim.
- Under Job Seekers choose Start.
- Select Obtain JobSeeker Payment then follow the prompts to complete your claim.
20: Sign in to myGov and make a claim in Centrelink
If your Centrelink online account is linked to myGov, you can apply online.
To do this:
1. Check in to myGov. - Select Make a claim or view claim status, then Make a claim.
- Under Job Seekers choose Start.
- Select Obtain JobSeeker Payment and follow the triggers to complete your claim.
We'll inform you if you require to do anything else to finish your claim. We might ask you submit supporting documents to submit your claim.
You can complete these actions up to 13 weeks before your scenarios change. You can then submit your claim 2 week before your circumstances alter. We'll call you to remind you to do this.
21: Sign in to myGov and link to Centrelink with your CRN to claim
To claim a payment you need a Centrelink online account linked to myGov. When you have a CRN we can produce a Centrelink online represent you and link it to your myGov.
Follow these actions:
1. Sign in to myGov. - Select View and employment link services, then select Centrelink.
- Select I have a CRN and follow the prompts to connect Centrelink to your myGov account.
- Select Centrelink from your connected services.
- Select Make a claim or view declare status, then Make a claim.
- Under Job Seekers select Start.
- Select Request and follow the prompts to complete your claim.
We'll inform you if you require to do anything else to finish your claim. We might ask you for supporting documents to submit your claim.
22: After you claim by phone
We'll call you if we need more information.
We'll send you a letter to let you understand your claim result. If your claim achieves success, we'll let you understand:
- when you'll get your first payment
- how much you'll get.
23: After you declare online
After you submit your claim online, you'll get a receipt informing you:
- the ID variety of your claim - the date we estimate your claim will be total.
If your Centrelink online account is connected to myGov, check in now to track your claim online.
Sign in to myGov
You can likewise utilize the Express Plus Centrelink mobile app.
If you don't concur with our choice call us on the Centrelink Employment Services line. If you still don't agree, you can ask us to review our choice.
To do your company with us, develop a myGov account and link it to Centrelink.
You require to prove your identity before you declare a payment or service.
When you declare a payment or service, we'll ask you for some files to support your claim.
If you or your partner quit working, or change from complete time to casual work we'll require a Work Separation Certificate from you in some situations.
You can ask somebody to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to talk to us, upgrade your details and get payments for you.